New App Provides Simple and Easy-to-Use Interface for Customers
“Since its introduction in 2019, NJ TRANSIT has booked hundreds of thousands of trips through Access Link Online, which allows customers to schedule rides, pre-pay fares electronically with EZ-Wallet, check trip status and the estimated time of arrival of pick-up vehicles,” said NJ TRANSIT President & CEO Kevin S. Corbett. “Access Link customers now have access to all of these great features through this new mobile app – with an easy-to-use interface – building on our many efforts to improve mobility and enhance the experience for those customers who depend most on public transit.”
The Access Link App was developed in direct response to valuable customer feedback that a mobile app would improve ease of use and simplify the process of making and canceling reservations. The app provides one stop shopping for customers who previously would have to call in and speak to an operator or log into an online account. Customers will be able to easily modify a reservation and check the status of scheduled arrivals with the mobile app.
The Access Link app is available for free download on iOS or Android devices via the App Store or Google Play.
NJ TRANSIT’s Access Link paratransit program was established to provide public transportation to people with disabilities who are unable to use the local bus service according to the Americans with Disabilities Act (ADA).
About NJ TRANSIT
NJ TRANSIT is the nation’s largest statewide public transportation system providing more than 925,000 weekday trips on 253 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 166 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.