NJ TRANSIT’s Ride to Recovery and Mobile App Upgrades

During the COVID-19 pandemic, NJ TRANSIT has been working on the “Ride to Recovery” to keep transit safe. This plan includes the Safe NJ campaign, the “How Full is My Ride” feature on the NJ TRANSIT app, and cleaning and disinfection protocols. NJ TRANSIT has also updated its mobile app to allow customers to receive a push notification to alert them when they are approaching their transit stop.

NJ TRANSIT is focused on scaling up service in line with statewide recovery efforts and in close collaboration with regional partners, including MTA, PATH, SEPTA, and Amtrak. Along with frequent cleaning and disinfection, NJ TRANSIT unveiled a new customer awareness campaign “SAFE NJ.” This new awareness campaign reminds customers to wear masks, maintain social distance and dispose of used PPE equipment properly. NJ TRANSIT’s website also has Recovery Guidelines and information on how to stay safe while using transit.

NJ TRANSIT is also launching a new feature on its mobile app to make it easier for rail customers to navigate the rail system with their mobile devices. Customers must enable their phone’s location services to use the “My Active Trip” feature, which will provide a push notification to alert customers on board a train when they are approaching their selected destination.

To activate the “My Active Trip” feature, customers will highlight the bell icon next to their desired stop. Two reminder notifications will be sent to their device, one just prior to arriving at the selected destination and a second as the customer’s train is pulling into their station. The “My Active Trip” alert will aid customers that may be relaxing during their train ride, finishing that last work email or are unfamiliar with the system by reminding them that their destination is coming up. The app will display what stops are coming up and how long it takes to get to each individual station.